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How dun55 Handles Your Personal Information

This page explains exactly what data we collect when you use your dun55 account, how we use it, and what choices you have.

Account data kept securePayment details protectedNo data sold to third partiesYour rights, clearly statedAvailable where local law permits
dun55 How dun55 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply account-level security and data handling practices that are consistent across all access points — mobile browser, saved session or desktop login. Here is a clear breakdown of the four areas that matter most to your privacy on dun55.

Data Retention

We keep account and transaction records only as long as necessary for account operation and dispute handling. When data is no longer needed, it is deleted or anonymised.

Cookie Control

Session cookies maintain your login state and wallet preferences, including your chosen payment method such as JazzCash or Raast. You can clear these via browser settings at any time.

Account Security

Your account is protected with password authentication and OTP verification at login. We do not store full payment credentials — Easypaisa and JazzCash transactions pass through their own secure gateways.

Your Rights

You can request access to, correction of, or deletion of your personal data. Submit your request through live chat or account help, and we will respond after verifying your identity.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to delete something, or raise a concern about how your information is handled, our account support team is the right starting point. Use any of the channels below and include your registered account details so we can verify your identity before processing the request.

Email Support Send your data request or privacy concern to our support email. Include your registered account name and the specific request — deletion, access or correction.
Live Chat Open the chat widget from any page on dun55. Our team can log your privacy request and confirm the next steps during the session.
Account Help Centre Log in to your account and navigate to the help section to submit a formal data request. Responses are sent to your registered contact detail.

Common Questions About Your Privacy on dun55

These are the questions we hear most often about data, account privacy and your rights. If your question is not covered here, reach us through live chat or the account help centre.

We collect your name, contact details and the payment method you register with — JazzCash, Easypaisa or Raast. Device and session data is also collected automatically when you access the platform.

Full payment credentials are not stored on our servers. Transactions via JazzCash and Easypaisa are processed through their own secure gateways. We retain only the transaction reference for account records.

Yes. Submit a data access request through live chat or the account help centre. We will verify your identity first, then provide a summary of the personal data held on your account.

Contact support via live chat or email with your account details and a deletion request. Some data may be retained for a legally required period before full deletion is completed.

We share data only with processors necessary to operate the platform — such as payment gateways for Raast or Easypaisa transfers. We do not sell personal data to advertisers or unrelated third parties.

Cookie preferences can be managed directly through your browser settings. Session cookies keep your login and wallet state active across visits; clearing them logs you out and resets saved preferences.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.